Grievance Portal
⚖️ 1. Centralised Public Grievance Redress and Monitoring System (CPGRAMS)
Purpose:
This is the primary national grievance portal of the Government of India where citizens can lodge complaints related to government services — including issues about judicial services, court e-systems, legal aid, litigation processes, and related public service delivery.
👉 Grievance Portal:
https://pgportal.gov.in/
Features:
• Register and track grievances online
• Get a unique registration ID
• Track grievance resolution status
• Appeal if unsatisfied with outcome
CPGRAMS is maintained by the Ministry of Personnel, Public Grievances & Pensions.
🏛️ 2. Department of Justice — Grievances about Judiciary or eCourts
Note: The Department of Justice (DoJ), Ministry of Law & Justice deals with grievances relating to judicial appointments, legal aid, judicial reforms, and e-Courts/project related issues. These are forwarded to the relevant High Court/Supreme Court authority.
🔗 DoJ Grievance Information Page:
https://doj.gov.in/redressal-of-public-grievances/
📱 3. eCourts Services (Judicial Contact Mechanisms)
The eCourts portal offers several digital services including case status, filing, payments, and may include mechanisms to lodge service concerns about court technology or access issues.
🔗 eCourts Main Portal:
https://ecourts.gov.in/ecourts_home/
📊 4. National Consumer Grievance Platform (E-Jagriti)
Purpose: E-Jagriti is a unified consumer grievance platform for consumer disputes under the Consumer Protection Act. While not specific to the courts, it’s often used for complaints against consumer courts/legal service providers.
🔗 E-Jagriti Portal (Consumer Grievances):
https://e-jagriti.gov.in/
